personal project
A simple way to organise your ChatGPT clutter
Wireframing
Prototyping
Summary
ChatGPT lies at the intersection of communications and knowledge management. When users want to look back at key information, they come up short, trying to trudge through endless chats and messages. This project helps them save what's important and make conversation simpler.
Team
Me (UX designer)
Duration
3 days
My Role
Research, Wireframing, Prototyping
Research to design funnel
Presenting (my proposed) ChatGPT updates from my findings
Leveraging the double-edged service of knowledge management and communication, these suggested ChatGPT features helps you keep the important stay safe while helping you build on what you know.
Save messages to collections
Create a new collection or save it to existing collections to check it back later
Table of Contents for every topic in every chat
Want to look back at an older message in a chat but can't search through the long messages? The Table of Contents categorises each question and answer into chapters
Refer back to older messages
Instead of having to re-elaborate older questions and answers, refer to the message directly (yes, just like Whatsapp!)
Pin and save current messages
Keep active messages you want to work on right at the top
The Process
Let's take a step back and see how I got here
primary research
I reached out to ChatGPT enthusiasts and newbies about their usage and expectations
takeaway
AI is an unfamiliar and alien landscape
Most users are still figuring out how to make the best use out of ChatGPT, how it fits into their work and how they can best make use out of it. As a knowledge app with a messaging app experience, the design should fit into both scenarios.
takeaway
Long projects vs one-off messages
Many users, such as programmers and creatives, use ChatGPT for long term projects and want to be able to elaborate, detail and refer to messages in a back and forth, mutual conversation. Currently the only way to find messages is by searching it, which hardly works!
takeaway
Messages are isolated and it's difficult to carry on long discussions and refer to previous conversations
With minimal actions possible on chats, referring to a message means having to explain the context of older messages if you want to return to the topic.
Key problem areas in the existing design
The current design focuses on one-off chats with little means to relook and expound on knowledge.
Long and endless archive of past chats
Limited ways to interact with messages and dig deeper
Searching old chats is confusing
breakdown of features
Focus on messaging, let the app save and organise messages for you
paper wireframing and prototyping
What goes where?
Quick doodles helped me understand how the new features would fit in.
Paying attention to the little details
Prototyping each interaction, every hover and every press made me conscious of the minute details that make up an interaction
Designing feasibly
Proposing solutions for a real app allowed me to apply real users' needs as well as making sure it was something
